Privacy Policy

Effective Date: December 24, 2025

Vetcertif (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Who We Are

Brand Name: Vetcertif
Legal Entity: LYTECH LTD
Company Number: 10174434
Registered Address:
54 Charlbury Crescent, Yardley, Birmingham, West Midlands, United Kingdom, B26 2LL

Contact Email: support@vetcertif.com
Phone Number: +44 7525 553726

2. Website Platform

Our website is built and operated using Shopline as the e-commerce platform.
Shopline provides the technical infrastructure that allows us to operate our online store, including order processing and account management.

We do not independently control or determine the physical location of Shopline’s servers. Data processed through Shopline is handled in accordance with Shopline’s own security and privacy standards.

3. Information We Collect

We may collect the following categories of information:

a. Personal Information You Provide

When you:

Place an order
Contact customer support
Subscribe to communications
Participate in promotions or surveys

This may include:

Full name
Email address
Phone number
Shipping and billing address
Order and transaction details

b. Payment Information

We do not store or process credit card information ourselves.

Payments are processed securely by third-party payment providers:

Oceanpayment
PayPal

We only receive limited transaction information (such as payment confirmation and order reference numbers).

c. Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited and interactions

This information is collected through cookies and similar technologies.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality (such as shopping cart features)
Analyse website traffic and performance
Improve user experience

Cookie Consent

Our website does not display a cookie consent banner.
By continuing to use our website, cookies and analytics technologies may be collected by default.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

5. Analytics & Advertising Tools

We use the following tools:

Google Analytics 4 (GA4)
https://policies.google.com/privacy
Google Ads
https://policies.google.com/technologies/ads

These tools help us understand website usage and measure advertising performance.
We do not use Meta Pixel or Facebook tracking technologies.

You can opt out of Google Analytics tracking via:
https://tools.google.com/dlpage/gaoptout

6. How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Communicate order updates and service messages
Improve our website and services
Send marketing communications only if you have explicitly opted in

7. SMS & Text Marketing

We do not pre-select or automatically enable SMS marketing consent.

SMS messages are sent only if you actively opt in at checkout or through another explicit action.

You may opt out at any time by replying “STOP”.
Message frequency may vary. Message and data rates may apply.

8. Sharing of Information

We do not sell or rent your personal information.

We may share your data with trusted third parties only as necessary to operate our business, including:

Payment processors
Shipping and logistics partners
Technical service providers (hosting, analytics, email systems)

All third parties are required to protect your data and use it only for authorised purposes.

We may disclose information if required by law or to protect our legal rights.

9. Payment Processors’ Privacy Policies

Your payment information is processed under the privacy policies of our payment partners:

Oceanpayment Privacy Policy
https://www.oceanpayment.com/data-privacy-policy/
PayPal Privacy Statement
https://www.paypal.com/us/legalhub/paypal/privacy-full

10. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Meet legal, accounting, or regulatory obligations
Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymised.

11. Your Rights

Depending on your location (including the United States, United Kingdom, and European Economic Area), you may have the right to:

Access your personal data
Request correction or deletion
Object to or restrict certain processing
Opt out of marketing communications

To exercise your rights, please contact us at:
📧 vetcertif.service@gmail.com

We will respond within a reasonable timeframe as required by applicable law.

12. Data Deletion Requests

You may request deletion of your personal information by contacting us via email.
We will verify your request and delete applicable data unless retention is required by law.

13. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.

15. Contact Us

LYTECH LTD
54 Charlbury Crescent, Yardley, Birmingham, West Midlands, United Kingdom, B26 2LL
Company Number: 10174434

📧 Email: support@vetcertif.com
📞 Phone: +44 7525 553726

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