About Vetcertif
Vetcertif is an online retail brand operated by LYTECH LTD, a company registered in the United Kingdom. We specialise in supplying everyday pet care products and non-prescription parasite prevention products to customers in the UK and the United States.
Our business focuses on providing pet owners with access to genuine products through a transparent, compliant, and customer-focused online shopping experience.
Company Information
Legal Business Name: LYTECH LTD
Company Number: 10174434
Registered Address:
54 Charlbury Crescent, Yardley,
Birmingham, West Midlands,
United Kingdom, B26 2LL
What We Sell
We offer a range of pet care products, including:
-
Everyday pet supplies
-
Non-prescription flea and tick prevention products
All products sold on Vetcertif are sourced through legitimate supply channels. We sell genuine products, however, we are an independent retailer and are not affiliated with, endorsed by, or authorised by the brand owners unless explicitly stated.
Brand names and trademarks remain the property of their respective owners and are used solely for product identification purposes.
Order Fulfilment & Warehousing
Vetcertif is not a dropshipping business. We manage order fulfilment directly from our own warehouse locations:
-
United Kingdom orders are shipped from:
54 Charlbury Crescent, Yardley, Birmingham, West Midlands, United Kingdom, B26 2LL -
United States orders are shipped from:
3D Pershing Rd, 2nd Floor, Kansas City, MO 64108, United States
We do not use cross-border shipping for UK or US customer orders. All products are dispatched domestically within the destination country.
Customer Support & Contact
We are committed to providing clear and accessible customer support.
-
Support Email: support@vetcertif.com
-
Phone: +44 7525 553726
-
Contact Form:
https://vetcertif.com/pages/contact-us
Business Hours:
Monday to Friday
Responses are typically provided within 24–48 business hours.
Returns & Refunds
We offer a 30-day return policy in accordance with our published refund policy. Returned items must meet the conditions outlined in our policy, including being in resalable condition where applicable.
Full details can be found here:
https://vetcertif.com/policies/refund-policy
Medical & Veterinary Disclaimer
Vetcertif does not provide veterinary, medical, or diagnostic advice.
All product information is provided for general reference only and should not be considered a substitute for professional veterinary consultation. Pet owners are encouraged to consult a qualified veterinarian before using any parasite prevention or health-related products, especially if their pet has existing medical conditions or is receiving other treatments.
Transparency & Compliance
We are committed to operating in compliance with applicable consumer protection laws, e-commerce regulations, and platform policies. Our goal is to provide customers with clear information about who we are, what we sell, and how we operate.
If you have any questions about our business or products, please contact our customer support team using the details above.