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Shipping Policy
At Vetcertif, we aim to provide clear, accurate, and transparent information regarding order processing and delivery.
Shipping Destinations
We currently ship orders to the following countries:
United Kingdom
United States
Shipping Costs
We offer free standard shipping on all orders delivered within the United Kingdom and the United States, including remote or non-mainland areas.
No minimum purchase is required.
Fulfilment & Warehousing
Vetcertif is not a dropshipping business. All orders are fulfilled directly from our own warehouse locations:
United Kingdom orders are shipped from:
54 Charlbury Crescent, Yardley, Birmingham, West Midlands, United Kingdom, B26 2LL
United States orders are shipped from:
3D Pershing Rd, 2nd Floor, Kansas City, MO 64108, United States
We do not use cross-border shipping for UK or US customer orders. Orders are dispatched domestically within the destination country.
Order Processing (Handling Time)
Handling Time: 1–2 business days (Monday to Friday)
Orders are processed during business hours, excluding public holidays.
Order Cut-Off Time:
Orders placed by 6:00 PM Eastern Standard Time (EST) are eligible for same-day processing. Orders placed after this time will be processed on the next business day.
Shipping Time (Transit Time)
Estimated transit times begin after order processing:
United Kingdom: 3–5 business days
United States: 4–7 business days
Transit times may vary due to factors beyond our control, including courier delays, weather conditions, or public holidays.
Total Estimated Delivery Time
The total estimated delivery time is the combination of:
Handling Time: 1–2 business days
Transit Time:
United Kingdom: 3–5 business days
United States: 4–7 business days
Shipping Carriers
We work with established courier partners, including:
United Kingdom: Yodel, Royal Mail
United States: DHL, FedEx, USPS
The selected carrier may vary depending on destination and order requirements.
Order Cancellation
If you need to request an order cancellation, please contact us as soon as possible after placing your order.
Email: support@vetcertif.com
Orders that have already been processed or dispatched may not be eligible for cancellation. All cancellation requests and any applicable conditions or fees are handled in accordance with our Refund Policy.
Shipping Information Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. Vetcertif is not responsible for delivery issues resulting from incorrect or incomplete address details provided by the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Public Holidays
Courier services may not operate on public holidays, which may affect processing or delivery timelines.
Contact Information
Business Name: LYTECH LTD
Company Number: 10174434
Registered Address:
54 Charlbury Crescent, Yardley,
Birmingham, West Midlands,
United Kingdom, B26 2LL
Email: vetcertif.service@gmail.com
Phone: +44 7525 553726
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (Eastern Standard Time)
We aim to respond to enquiries within 24–48 business hours.